Privacy Policy

1. Introduction

Tanvir Car Rental is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services, website, or social media channels. By using our services, you acknowledge that you have read and understood this Policy.

2. Information We Collect

We collect only the information necessary to provide our services and meet our legal and regulatory obligations.

2.1 Information you provide directly

• Contact details: name, phone number, email address, postal address.
• Identification documents: National ID, driving licence, passport (particularly for self-drive rentals).
• Booking details: pick-up and drop-off locations, dates, times, vehicle preferences, and special requests.
• Payment information: limited details required to process transactions, usually handled through secure payment providers.

2.2 Information collected automatically

• Technical data: IP address, browser type, device type, operating system, approximate location (city/country).
• Usage data: pages visited, time spent, click patterns, and other diagnostic data used to improve our services.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and administer bookings, rentals, and related payments.
• To communicate with you regarding reservations, changes, cancellations, or support requests.
• To verify identity and documentation where required (for example, for self-drive rentals and legal compliance).
• To ensure the safety and security of customers, drivers, staff, and vehicles.
• To comply with applicable laws, regulations, and law enforcement requests.

4. Legal Bases for Processing (Where Applicable)

Depending on your location and applicable law, our processing activities may rely on one or more of the following legal bases:

• Contractual necessity: to perform our contract with you and provide the services you request.
• Legal obligation: to comply with legal or regulatory requirements (for example, tax and accounting rules).
• Legitimate interests: to improve our services, prevent fraud and misuse, and ensure the safety of our operations.
• Consent: where required by law, for example in relation to certain marketing activities or cookies.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, remember preferences, and analyse site usage. You can manage cookie settings through your browser. Disabling certain cookies may affect some functionality of the website.

6. How We Share Your Information

We do not sell your personal data. We share information only where necessary and with appropriate safeguards.

• Service providers: IT hosting, payment processors, communication platforms, and other vendors acting on our behalf.
• Drivers and partners: limited contact and trip information required to provide your ride or rental.
• Public authorities: law enforcement, courts, or regulators when disclosure is required by law or necessary to protect our rights.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy or as required by law. Booking and transaction records may be kept for a legally mandated period (for example, for tax and accounting purposes). When data is no longer required, we delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. While no system can be completely secure, we strive to maintain a level of security that is appropriate to the nature of the data we process.

9. Your Rights & Choices

Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal data, as well as to object to or restrict certain processing activities. To exercise these rights, please contact our privacy team using the details provided.

10. Children’s Privacy

Our services are not directed to children below the minimum legal contracting or driving age, and we do not knowingly collect personal data from such individuals. If we become aware that we have collected data from a child contrary to this Policy, we will take appropriate steps to delete it.

11. International Data Transfers (If Applicable)

Where personal data is transferred outside your home jurisdiction, we take reasonable steps to ensure that an adequate level of protection is in place, in line with applicable data protection laws.

12. Third-Party Websites & Links

Our website or communications may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties and encourage you to review their privacy policies separately.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any material changes will be indicated by updating the “Last updated” date, and we may provide additional notice where appropriate.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of personal data, please contact: